Shipping & Refund Policy

Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. The order will be shipped within 2-4 business days of your purchase and should reach within 2-10 days.


International Shipping

We offer international shipping to select countries based on order value. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jananom Natural Nutrition is not responsible for these charges if they are applied and are your responsibility as the customer.

Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food,
flowers, newspapers or magazines cannot be returned. We also do not accept products that are
intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
● Gift cards
● Downloadable software products
● Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been
Any item not in its original condition, is damaged or missing parts for reasons not due to our
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email at and send your item to: Jananom Natural Nutrition Private Limited, 26-1, Natesan Nagar, Kovaipudur, Coimbatore - 641042.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Jananom Natural Nutrition Private Limited, 26-1, Natesan Nagar, Kovaipudur, Coimbatore - 641042
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted
from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you,
may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Discover what our customers are saying about us – real stories, real satisfaction

  • Shribhu

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